![]() ![]() As a hospitality student at the University of Denver it is very sad to see that this is the way some guests are being treated. I think the rooms are very overpriced for the kind of service they are providing. Although the ambiance of the lobby and rooms makes this hotel an upper scale one there is nothing special about it. We found our way to our room which was the nicest part of our experience by far. Although the front desk attendant was nice he seemed to have not a care in the world about us, simply asking for my id and credit card. Not to mention NO ONE offered to help us with our bags and even though they were small just for an overnight it would have been nice to have had the offer. He took the keys from me and hoped in the car before we even had our bags out of the trunk yet. Sure he was pleasant but was definitely not overly friendly or welcoming by any means. Obviously we arrived very stressed out and were greeted by a valet attendant. Although after the first time we called we were still very lost the second person we spoke to at the hotel was finally able to help get us there. After driving around for nearly 30 minutes we proceeded to call the front desk and ask them to help direct us from where we were. When driving into the city we got very lost as the directions to the hotel on our phones were incorrect. I stayed at the hotel with two of my friends for a little "staycation" a few weeks ago. ![]()
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